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News

Greetings to all our TalkTime Asia web viewers. Our newest annoucement relates to the launch of the TalkTime Asia Outsourced Call Center which went live last month!!! Our offering has now been extended into the outsourcing industry and we will continue to expand on our consulting and training services.

Read on...

Quality Management

Our Quality Management Services range from:

Design of Quality Management Methodology
Tracking of incoming calls
Call Avoidance strategies
Reduction of repeat calls and rework
Quality assessment process
Tele-skills assessment process
Design of Call Monitoring forms
Process improvement & re-engineering
Staff training needs analysis
Customer Satisfaction Surveys
Customer Focus Groups
Inbound Mystery Shopping
Identify key performance benchmark indicators
Implementation of Balance Scorecard of measures
Identification of appropriate business service levels
Team and individual performance measures
Introduction of measures to encourage the right staff behaviours

For further information please contact :

dee@talktimeasia.com