Greetings to all our TalkTime Asia web viewers. Our newest annoucement relates to the launch of the TalkTime Asia Outsourced Call Center which went live last month!!! Our offering has now been extended into the outsourcing industry and we will continue to expand on our consulting and training services.
Please find a selection of the training available to your company. We can design training modules specific to your needs and/or use our off the shelf products.
TRAINING BY JOB LEVEL:
Customer Service Representative
- An Introdution to Call Center Operations
- Writing Effective Emails
- Influecing & Persuading
- Customer Focused Telephone Skills
- Winning Technique for Telephone Slase
- Conflict Management
Coach/Trainer
- Advanced Workshop - Training Strategies, Needs Analysis, Implementations & Evaluation
- Coaching for Results
- Quality Monitioring Strategies and how to implement them
Supervisor
- Building Contact Center Teams
- Leading Contact Center Teams
- Advanced Supervisory Skills
- 29 Essential Skills for the First Time Supervisor
Manager
- Achieving Customer Satisfaction in a Contact Center
- Making Outbound Calling Count
- Managing Conflict
- Identifying Key Performance Indicators and Management by Metrics
- Effective Management Techniques
- Manpower Planning - A new approach to achieve organizational efficiency
General
- Effective Time Management
- Effective Communication Skills
- Communication Skills Workshop
